MTL EQUIP Knowledge Base
Frequently Asked Questions
Everything you need to know about buying, shipping, inspection reports, and financing heavy machinery.
Shipping, Delivery & Pickup
Freight quotes, delivery timelines, cross-border shipping, and yard release rules
Shipping is supported across the USA, Canada and Mexico. When a large transport truck cannot safely access the final address, support coordinates a nearby handoff point.
Payments, Returns & Financing
Accepted payment methods, 30-day return policy, and online financing applications
Equipment & Inspection
Available machinery types, pre-listing inspection reviews, and photo/video requests
Bidding, Buying & Order Tracking
Live bidding mechanics, Buy Now instant purchases, and real-time order tracking
Need Assistance?
Still have questions?
Our specialists are ready to assist you with order tracking, release authorization, and shipping quotes.
